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Player Support Agent (with Italian)

Posted: almost 2 years
Customer Support
Full-Time
Junior / Associate
Only open to candidates located in Poland.
player support Customer Support Customer Service Gaming Knowledge Italian
As a Player Support Agent, you will make the players’ dreams come true. They want customer service that is friendly, empathetic and reliable, no matter what their issues are. If you've ever experienced some kind of a bug or a trouble while playing a video game, you know how frustrating it can be. Your daily quest as a Player Support Agent will be to help players when they encounter similar problems - so that they are satisfied and can enjoy the game as much as possible.

We're currently looking for eager and enthusiastic Player Support Agent with Italian (with English fluency as well being highly-desirable), for a night-shift based project to join us ASAP!

What will you be doing in this role? As a Player Support Agent:
  • You will be the hero of our gamers, solving their game-related issues and answering their questions with compassion and expertise.
  • You will utilize your analytical and communication skills to investigate, resolve gamers problems and respond to players inquiries through a ticketing system, and contact them via email and chat (no phone calls required!).
You’ll have the opportunity to make a real impact and contribute to the game improvement - by sharing with the client's development teams the feedback you receive from players!

Necessary skills and abilities:
  • C1-C2 mastery of the Italian language, especially in written communication.
  • Confidence in using English on a day-to-day basis to interact smoothly with other team members. No kidding, we are truly an international company.
  • MS Office or Google Suite apps proficiency, so that you can deal with your quests efficiently.
  • Availability to work full-time, 5 days per week which may include weekend-days (Saturday and/or Sunday), as well as shifts flexibility.
  • But don't worry, it's not all work and no play! At Keywords, you'll have the opportunity to work on exciting projects with growth potential. Plus, the possibility to work from home every day!
Job Expired

About Keywords Studios

Keywords Studios has been in the game for over 25 years now. We help to create the best gaming experiences for over 3 billion players worldwide. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Support - which is one of the fastest-growing Service Lines at Keywords Studios. We are Trailblazers and Experts who assist the world’s best game development studios with providing technical support to the players, while they are creating mind-blowing game experiences. By delivering outstanding customer services, Keywords Studios is making sure that gamers stay happy and hooked. As 12,000+ Keywordians we imagine more… for our clients, teams, projects and careers. Together we have the power to unlock the potential of gaming and beyond. We don’t wait for a positive change to happen - we make it happen. So today, we invite you to join our wonderful team!