Community Management Lead (Video Games) - Fully Remote

Posted: about 1 year
Community Management
Open to candidates worldwide, but North America time zone full-time availability is required.
The CM Lead takes ownership of specific Community Management and Social Media projects, ensuring the successful delivery of services and client satisfaction, while managing the Community Managers working on those projects.

Keywords Player Support provides Community Management services to various gaming companies. The CM Lead is the day-to-day manager of 2 or 3 Community Management projects. Their mission is to ensure that the services are delivered as agreed, that clients are happy with our work, and that Community Managers working on their projects are supported in their work.

The position sits within the Community Management team and all members, from CM Lead upwards, are expected to contribute to overall success of the Community Management services through the sharing of ideas, building best practices and collaborating with the wider department.

Responsibilities include:

· Managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects.
· Directly managing Community Managers.
· Onboarding new projects.
· Producing performance reports to an agreed format and schedule.
· Ensuring that all project and team-related documentation is stored correctly and is up to date.
· Reporting project statuses and information to the management team on a regular basis.
· Managing day-to-day client interaction.
· Ensuring that correct quality control procedures are met.

Qualification and requirements:

· Minimum of 2 years’ experience in Community Management or similar role in the Video Games or related industry OR minimum 2 years’ experience in Client Services Management preferably in the video game industry.
· A proactive attitude.
· Ability to work effectively and decisively under pressure.
· Ability to handle multiple projects and multiple project types concurrently.
· Highly organized with the ability to prioritize tasks.
· Ability to prepare and control a work schedule and deliver to budget.
· Ability to analyze problems, recommend and implement effective solutions to difficult and politically sensitive problems.
· Excellent verbal and written communication skills.
· Superior competency using spreadsheet software (Excel, GSheets).
· Basic IT literacy, specifically: MS Office suite, Word, Outlook.
· Excellent level of English.

Depending on candidate location, this position comes with either an employment or freelance contract. This role would require a North America time zone availability.

We are looking forward to meeting you!
Job Expired

About Keywords Studios

Keywords Studios has been in the game for over 25 years now. We help to create the best gaming experiences for over 3 billion players worldwide. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Support - which is one of the fastest-growing Service Lines at Keywords Studios. We are Trailblazers and Experts who assist the world’s best game development studios with providing technical support to the players, while they are creating mind-blowing game experiences. By delivering outstanding customer services, Keywords Studios is making sure that gamers stay happy and hooked. As 12,000+ Keywordians we imagine more… for our clients, teams, projects and careers. Together we have the power to unlock the potential of gaming and beyond. We don’t wait for a positive change to happen - we make it happen. So today, we invite you to join our wonderful team!

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