Talofa is seeking a Customer Support Agent for our new social fitness game soon to release. We’re looking for someone passionate about working with a collaborative remote-first team and providing a quality customer care experience. This role is responsible primarily for providing one-on-one support for our live-services game.

Responsibilities:

Respond to customer support inquiries submitted to our support email, Discord, and other social platforms where needed. Working directly with individuals who have escalated issues.
Priority would be addressing purchases, accounts, and other sensitive matters that cannot be discussed over or in a public space like Discord, Twitter, and other social platforms.
Building out a repository of FAQs, and other standardized responses we can produce when we get support inquiries. And as an extension to this helping improve our Knowledge Base so we can better communicate with the customers.
When tickets are low, this role would function as an additional hand for the community team.

Requirements:

3+ years of experience providing any kind of customer support.
Good communication, interpersonal, and conflict resolution skills working with individuals.
Native / Bilingual English Proficiency

Nice to have:

A love for running or gamified fitness products and games for social impact
Experience providing account and billing support in general and especially for mobile services.
Experience using platforms such as HelpShift, Zendesk, admin dashboards and other support tools.
Speaks another language
Experience with community management.
Curiosity about the web3 gaming space

If you’re seriously interested in this position, please email careers+serious@talofagames.com with your resume and cover letter in addition to applying here.

About Talofa Games

Our award-winning team won the grand prize for the Niantic Beyond Reality Contest in 2019 and has gotten extensive press coverage from VentureBeat, Digital Trends, ScreenRant, and more.
We’re all remote with PST core hours, VC-backed, seed stage, and have raised several rounds of funding from top Venture Capital firms.
We create games and experiences that motivate players to be physically and mentally healthier. Our first game, Run Legends, amassed over 300,000 downloads in less than 3 months and was featured in the App Stores as one of the "Best New Games".
Together, we’ve created independent games for the last 10 years with over 10 million downloads on the Apple App and Google Play Stores.
Watch us talk about how we got started: https://www.youtube.com/watch?v=QvbsAf3BlrM