Back to job listings

Customer Support Agent

Posted: 12 days
Customer Support
Contract
Junior / Associate
Our core hours are in PST
discord Email Zendesk HelpShift
Talofa is seeking a Customer Support Agent for our new social fitness game soon to release. We’re looking for someone passionate about working with a collaborative remote-first team and providing a quality customer care experience. This role is responsible primarily for providing one-on-one support for our live-services game.

Responsibilities:
  • Respond to customer support inquiries submitted to our support email, Discord, and other social platforms where needed. Working directly with individuals who have escalated issues.
  • Priority would be addressing purchases, accounts, and other sensitive matters that cannot be discussed over or in a public space like Discord, Twitter, and other social platforms.
  • Building out a repository of FAQs, and other standardized responses we can produce when we get support inquiries. And as an extension to this helping improve our Knowledge Base so we can better communicate with the customers.
  • When tickets are low, this role would function as an additional hand for the community team.

Requirements:
  • 3+ years of experience providing any kind of customer support.
  • Good communication, interpersonal, and conflict resolution skills working with individuals.
  • Native / Bilingual English Proficiency

Nice to have:
  • A love for running or gamified fitness products and games for social impact
  • Experience providing account and billing support in general and especially for mobile services.
  • Experience using platforms such as HelpShift, Zendesk, admin dashboards and other support tools.
  • Speaks another language
  • Experience with community management.
  • Curiosity about the web3 gaming space 

If you’re seriously interested in this position, please email careers+serious@talofagames.com with your resume and cover letter in addition to applying here.


Apply To Job

Apply to Talofa Games's Customer Support Agent Job

To apply to this job, Email your application with all required documents to careers@talofagames.com
BEFORE YOU APPLY:
  • Make sure to read the job description carefully, and understand what the role requires.
  • Update your CV if needed, proofread, and fix any errors.
  • Make sure your CV reflects and highlights the main skills required for the job.
  • Take some time to research the company, try to understand their kind of games and work culture.
  • Write a cover letter. This is your chance to draw their attention. Show why you're a good candidate, and you can show you have researched their company and why you're interested in applying.
  • Make sure to include your portfolio link if you have one. Any open source projects might be of great value as well. If you don't have a portfolio, you should consider making one in the future.

About Talofa Games

Our award-winning team won the grand prize for the Niantic Beyond Reality Contest in 2019 and has gotten extensive press coverage in 2023 by PCMag, Shack News, ScreenRant, and more. We’re developing a first-of-its-kind social fitness game and we are thrilled to be working together, not only on an exciting gaming experience but one that could help promote a healthier way of life. Together, we’ve created independent games for the last 10 years with over 9.1 million downloads on the Apple App and Google Play Stores. Watch us talk about how we got started: https://www.youtube.com/watch?v=QvbsAf3BlrM 

If you found this job listing helpful, please mention how you found it when applying. This will only help us get you and others more job listings on the site 🙏.