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Quality Assurance / Customer Support

Posted: about 1 month
Quality Assurance
Contract
Europe

Quality Assurance / Customer Support

We are a small team of extraordinarily talented individuals who share Superbloom’s vision and love of games. We are looking for a QA Specialist to ensure the highest quality of our mobile games while also engaging with customer support efforts to address player concerns.
In this role, you will be working closely with the team to design and execute test plans, manage bugs, and ensure smooth releases. Additionally, you will be responsible for organizing, labeling, and responding to player-reported issues, contributing directly to our players' experience.
This role is available as full-time contract, fully remote from anywhere.

Responsibilities

  • Create and execute detailed test plans for new features, regression, and other testing flows.
  • Manage bugs and workflows using Jira, ensuring clear communication with the team.
  • Collaborate with engineers and product teams to align QA efforts during feature development.
  • Establish and maintain release processes with the engineering team.
  • Manage customer support by organizing, labeling, and addressing player-reported issues.
  • Provide feedback to the product team to enhance the player experience.

Qualifications

  • 2+ years of QA experience, ideally in mobile gaming or apps.
  • Proven ability to write and execute complex test plans.
  • Familiarity with Jira or similar bug tracking tools.
  • Strong knowledge of testing methodologies (e.g., regression, exploratory, release management).
  • Experience in customer support workflows for organizing and addressing user-reported issues.
  • Ability to work collaboratively with development teams during feature planning and implementation.
  • Fluent in English, the primary language for team communication.

What We Offer

  • Opportunity to build the team from early on, meaningfully impacting company strategy and growth
  • Country specific national holidays + 1 week of company-wide holiday recharge time at the end of December, 20 days of PTO per year after 6 months of successful completion
  • Annual company retreat where we can all connect in person and have fun, eligible upon 6 months of successful completion
  • Flexible working hours and locations
  • Culture of openness and inclusivity and shared value to make gaming industry more diverse and safer place

Apply To Job

Apply to Superbloom's Quality Assurance / Customer Support Job

To apply to this job, Email your application with all required documents to career@superbloomgames.com
BEFORE YOU APPLY:
  • Make sure to read the job description carefully, and understand what the role requires.
  • Update your CV if needed, proofread, and fix any errors.
  • Make sure your CV reflects and highlights the main skills required for the job.
  • Take some time to research the company, try to understand their kind of games and work culture.
  • Write a cover letter. This is your chance to draw their attention. Show why you're a good candidate, and you can show you have researched their company and why you're interested in applying.
  • Make sure to include your portfolio link if you have one. Any open source projects might be of great value as well. If you don't have a portfolio, you should consider making one in the future.

About Superbloom

Superbloom is a venture-backed, mobile game studio founded by two female gaming veterans who have held leadership roles at EA, Glu, The New York Times, and Dots developers of a game Venue.
At Superbloom, we believe women deserve more diverse and elevated games they are proud to play. We are passionate about creating games with real-life interests that connect players.
We believe that the best work is done through open collaboration, honest, respectful communication, and intentional inclusivity of the team regardless of one's race, nationality, gender identity, sexual orientation, age, physical attribute, or religious beliefs.
Come join us on our journey as we build the next generation of innovative and relaxing games for women.

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