Community Associate

Posted: about 3 years
Sales & Marketing
Full-Time

Community Associate

Communications Fully Remote

The Community Associate (CA) works with the Community Manager to increase social presence, improve user engagement, and boost communication between the company and the community. As a CA, you will help to create a healthy and thriving community extending beyond social posts. You will also help generate content, including social posts, live streams, and blogs, and help get a temperature of the current state of how our community feels.

What a Community Associate will do:

  • Assist in a variety of tasks involving the organization and trafficking of blog content, social content, and live streams
  • Build relationships based on honesty and transparency between the studio and the community
  • Synchronize with the community manager and production team to create solutions for issues that arise during the production lifecycle and marketing campaigns
  • Assist the community manager in creating, compiling, following up, and presenting reports and quantitative or qualitative analysis as requested
  • Become a reference for player advocacy across the studio and an expert on our games

If you’re interested, you’ll need these skills or experiences:

  • 2+ years of experience as a community development either professionally or in a similar role such as a guild leader in online games, moderating a large subreddit or Discord server, or the organization of an esports competition
  • Experience managing and building a brand/s on social media channels
  • Strong communication skills
  • Demonstrated organization and logical thinking
  • Prior experience in the video game industry

Additional skills or experiences that will move you up in the stack-ranking for consideration are: 

  • Active in a community management team during the launch of a game
  • Knowledge of image and video editing software such as Adobe Photoshop, Illustrator, Premiere
  • Knowledge of Microsoft Office tools; Excel, Word, and PowerPoint or the Google equivalents
  • Knowledge of Jira, Confluence, Discord, and Slack

Company Benefits

  • Supplemental benefits for employees and their families
                - Vision, Dental, Pharmaceutical, and more 

                - Life insurance 

                - Short-term disability insurance

  • Flexible work location opportunities (Home & Studio)
  • Educational allowance
  • Personal development allowance  
  • Paid time off 
  • Annual Bonus Opportunities

Job Expired

About New World Interactive

New World Interactive

At New World, we believe in our team’s happiness. We respect the well-being of our teammates and believe healthy, happy, and passionate employees are the result of a best-in-class work environment.
We believe in inclusivity. We create an environment of safety where everyone feels like they belong. We value every team member for the skills they bring, regardless of their gender, demographics or community. We ensure everyone has the same opportunities for advancement.
We believe in teamwork. We appreciate the value that is created by every team member working together with trust, collaboration, responsibility, and accountability. We celebrate success.
We believe in creativity. We enjoy solving problems and trying new things. We rely on unique and varied perspectives to continuously improve. We promote autonomy within the team.
We believe in putting players first. We empathize with our players and keep the user experience and user impact at the forefront of our decision-making.

Benefits

  • Yearly week-long studio closure in December
  • Unlimited PTO and Sick Days
  • Continuing Education and Personal Development Benefits
  • Extended Health Benefits (Drug, Vision, Dental, Specialists)
  • Cost-of-living raises
  • Bonus Program

New World is an equal opportunity employer. All employment opportunities are provided without regard to race, religion, sex, national origin, age, veteran status, disability, genetic information or any other characteristic protected by the Employment Equity Act in Canada.


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