Community Management discord Social Media gaming player support VideoGames Gaming Industry Moderation

Do you like video games? Are you near-native (speaking and writing) in German and fluent in English?

We are looking for Community Managers to join our multinational team around the globe.

Responsibilities

Reviewing all incoming community interactions on different social media platforms and communicating directly with players.
Responding to comments and player queries in a timely manner.
Creating engaging content for social media.
Assisting the developer by forwarding them important information from all the issues you handle with customers.
Helping foster and maintain a safe and welcoming environment for a game community.
Moderating discussions and comments following set community guidelines.
Proactively suggesting new ways to grow and care for your community.
Creating and updating corresponding documentation and reports as needed.

Requirements

Excellent communication and writing skills when it comes to German.
Communicative in English, spoken and written.
Passionate about video games and social media, with a solid understanding of Discord servers.
Professional or voluntary experience managing or moderating an online community, even in your spare time.

Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter. Only retained candidates will be contacted.

Note that this position typically requires full-time availabilities although part-time availability might be considered. Typically, the position comes with a 5 days/week schedule (Monday-Friday).

Benefits

International cooperation with global brands on a fully-remote scale.
Work on exciting projects.
Working in a fun and fast-paced industry from the comfort of your own home.
Possibility to grow within the gaming industry.

Good luck and we look forward to meeting you!

About Keywords Studios

Keywords Studios has been in the game for over 25 years now. We help to create the best gaming experiences for over 3 billion players worldwide. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Support - which is one of the fastest-growing Service Lines at Keywords Studios. We are Trailblazers and Experts who assist the world’s best game development studios with providing technical support to the players, while they are creating mind-blowing game experiences. By delivering outstanding customer services, Keywords Studios is making sure that gamers stay happy and hooked. As 12,000+ Keywordians we imagine more… for our clients, teams, projects and careers. Together we have the power to unlock the potential of gaming and beyond. We don’t wait for a positive change to happen - we make it happen. So today, we invite you to join our wonderful team!

German-speaking Community Manager in Video Games (Freelance)

About Keywords Studios

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