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Gameye is revolutionising the hosting of multiplayer games through proprietary containerisation and scaling technology. Our mission is to give game studios the power to deploy game sessions closer to the player. Our agnostic approach to game server infrastructure enables server resources to evolve according to player demand and as features & content are released.
We aim to provide the best global support possible, as our customers are spread across the globe. We are looking for an enthusiastic Technical Support Engineer, to help us realize our goals.
Customer experience is at the forefront of everything we do. In this role, you will encounter a range of different activities. One day, you might be working on a touch technical customer issue while on another day you might be helping our developer with testing a new implementation.
This role is fully remote.
What you’ll do:
We are quite a small team, so there is likely to be some overlap in some areas to make sure we as a company are providing the best service possible to our customers. We know that it is hard to find someone who fits the description 100%. Even if you do not match all the criteria, we still want to hear from you!
We aim to provide the best global support possible, as our customers are spread across the globe. We are looking for an enthusiastic Technical Support Engineer, to help us realize our goals.
Customer experience is at the forefront of everything we do. In this role, you will encounter a range of different activities. One day, you might be working on a touch technical customer issue while on another day you might be helping our developer with testing a new implementation.
This role is fully remote.
What you’ll do:
We are quite a small team, so there is likely to be some overlap in some areas to make sure we as a company are providing the best service possible to our customers. We know that it is hard to find someone who fits the description 100%. Even if you do not match all the criteria, we still want to hear from you!
- Proactive customer support will be the most important part of the job. In an ideal world, you’ll fix an issue and let the customer know before they have even realized that something is wrong. We want to offer the best service possible at all times.
- Being on call. A lot can happen during the day and night. Jumping into a difficult technical situation should not be a problem for you.
- Due to the nature of game-server hosting, you’ll be in charge of monitoring our systems and core hardware in order to ensure that we are providing the most stable experience possible to our customers. This, in turn, means you’ll be in direct contact with our customers, letting them know about any issues or alerts we have and more importantly, letting them know that we’re on the case and are doing everything we can to restore their service back to normal.
- Design procedures for system troubleshooting and maintenance.
Requirements:
- Experience working with command-line based operating systems (Ubuntu, Debian etc) as well as container-based systems like Docker.
- Knowledge and hands-on experience using a ticketing system to respond to and manage customer requests.
- Ability to debug hardware, software, and networking based server issues.
- Proficient working with Git and Pull Requests etc.
- Self-motivated with good time management.
- Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff can understand.
- Understanding and experience working with APIs and automation tools.
- Collaborative team spirit.
Nice to haves:
- Some knowledge of typescript and/or any other programming language
- Experienced coder and willing to learn new languages to automate mundane tasks.
- Understand and experience doing QA. We want to make sure that anything our customers use is thoroughly tested.
Benefits:
- Salary - We pay based on skills and experience. We have salary brackets for the role, but we also want to know what you think you’re worth.
- Stock options - We offer stock options for new hires. You’ll be given a set amount that you can purchase once they vest. There is also the opportunity to earn more.
- We are a fully remote company. We do know that human interaction is important. Therefore, we offer 25 dollars (or equivalent) a day for remote working expenses. It means you can work a day in a coffee shop, board game café or at a coworking site. The choice is yours!
