Availability to work hours aligned with American time zones (expected hours per week: 30–45, 6–8 hours scheduled between 18:00 and 07:00 (UTC+02:00)).
We are a mobile F2P game developer with 20 years of experience and a team of over 100 people, divided into two independent studios: Adventure and RPG.
Our RPG team is working on Void Hunters — a tactical RPG focused on deep systems, squad progression, and meaningful player decisions. The project combines turn-based combat with extensive progression systems and mechanics centered around building synergies between heroes. More information about the project can be found on the project website: https://voidhunters.com
We are currently looking for a person to support us in the role of:
Community Support Specialist
Community Support Specialist
Your day-to-day responsibilities:
- Communicating with players on Discord, Steam, and social media platforms (answering questions, moderation, community engagement).
- Supporting players in resolving game-related issues (player support).
- Monitoring community sentiment, responding to crisis situations, gathering player feedback, and maintaining a positive atmosphere within the community.
- Passing the most important reports and issues on to the development team.
- Creating community content in the form of updates/posts.
- Preparing simple marketing materials based on available templates.
Requirements:
- Very good command of English (minimum C1) - daily written communication with players.
- At least 2 years of experience working with gaming communities (Discord, forums, social media), not necessarily in a commercial setting!
- Availability to work hours aligned with American time zones (expected hours per week: 30–45, 6–8 hours scheduled between 18:00 and 07:00 (UTC+02:00)).
- Ability to communicate in an empathetic, professional manner tailored to players.
- Interest in games (nice to have: RPGs, dark fantasy, hero collectors) and understanding of gaming community dynamics.
- Ability to solve user problems and respond in crisis situations.
- Independence and good work organization.
Nice to have:
- Experience running MMO guilds and alliances.
- Previous role in PR, Marketing or CM.
- Experience being a streamer/spokesperson.
What we offer:
- Cooperation based on a B2B contract (invoice-based).
- Collaboration in a creative, growing team.
- Opportunity to gain experience in community moderation.
- Cooperation on a new and growing IP with very high potential.
- Possibility to expand the cooperation as the project develops
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