Customer Support/Game Tester - 100% Remote

Posted: almost 4 years
Customer Support
Full-Time
Want to help teleport enterprise collaboration into a 3D, cloud-based, virtual world? Want to push the boundaries of performance and transform the remote working experience? VirBELA (www.virbela.com) develops collaboration, learning, and assessment tools for major corporations like Amazon, eXp Realty and top business schools like Stanford GSB. 100% Remote.

VirBELA is seeking individuals who are mature, inquisitive, reliable, self-directed, and interested in developing virtual worlds, simulations, and computer games in a rapidly growing business. As a Customer Support/Game Tester at VirBELA you will be working on a cross-disciplinary team that includes organizational psychologists, corporate leaders, virtual world specialists, and domain experts.

General Summary:

As a Customer Support/Game Tester you will work with our clients and our dev team to make sure the products developed inside and outside of the company meet the defined requirements of functionality, reliability, security, and user experience. You will respond to client inquiries on issues ranging from product bugs to helping users understand how to use product features. These interactions will occur through email, text or voice messages, as well as through a variety of real-time methods, including live walkthroughs in VirBELA itself.  For Game Testing, you will utilize a variety of testing methods to ensure that new product features work under all scenarios, across multiple platforms. For both Customer Support and Game Testing, you will work under the direction of program leads.

Major Duties & Responsibilities:
  • Support clients use of our products through real-time tutoring and demonstrations
  • Answer email inquiries from clients regarding product use
  • Communicate bugs to dev team
  • Employ a variety of strategies to test bug fixes and feature updates
  • Communicate feature developments to dev team that can improve user experience
  • Write moderately complex code or scripts to test systems
  • Monitor product development and usage at all levels with an eye toward improving product quality
  • Create test harnesses and infrastructure as necessary

Requirements


Education:
  • B.A./B.S. in computer game development or related field

Experience:
  • 1+ years of customer support and/or game testing
  • Good communication skills, both written and verbal
  • Diligence in shepherding and following through tasks that might require the involvement of many people from different disciplines
  • Knowledge of the technologies involved in our products and how they interrelate
Job Expired

About VirBELA

VirBELA’s mission is to improve the way people learn and collaborate together, while geographically apart.

To do so, we create software that fosters effective communication, deep relationships, and a safe environment to take risks.

The software includes a proprietary 3D virtual reality platform that allows users to connect with avatars, voice and text chat, collaborative web-browsers, and embedded learning simulations and games.

The 3D environments, which are offered under a software as a service model, are custom branded for clients and are privately hosted for their community of users. Current clients are using the technology for diverse purposes, including to develop interprofessional teaming skills of heath care providers, as a platform for distance education by universities, as a site for transitioning military to receive career counseling, and for businesses to drop their brick-and-mortar overhead to move into cloud-based headquarters


VirBELA

Company Website

United States of America

Jobs Posted: 0


 

VirBELA

Company Website

United States of America

Jobs Posted: 0